4 Reasons Your IT Department Secretly Wishes You Had Managed Print

Mark Flesch
Author: Mark Flesch Date: 01/16/2018

Modern IT departments face greater challenges than ever before. In an age of hyperconnectivity, the need for qualified systems analysts, database administrators, programmers and security specialists is at an all-time high.

These teams consist of highly skilled professionals (with salaries to match) who have increasing pressures to stay current with evolving technologies and cybersecurity threats, plan and implement strategic initiatives, and keep complex systems up and running.

Do you think asking them to fix a paper jam is helping them or your company? We don’t. The truth is, most IT professionals hate printers, and they secretly wish they could implement a Managed Print solution to handle the variety of print-related issues that pop up. It’s likely that your IT department doesn’t have the time or resources available to consider all the possible consequences that an unmanaged print environment can have on your organization —security, compliance, operating costs, billing challenges, print behavior, content management and more.

If you’re not convinced that printer problems are reducing the productivity and morale of your IT department (and your company’s profitability), consider these compelling reasons why adopting a fully-managed print environment (MPS) may just be a dream come true for your IT team.

1. Help Your IT Team Stay Focused on Mission Critical Duties

Did you know that 23% of calls to help desks are printer-related, according to IDC? Let that sink in for a moment. Nearly one in four IT service requests involves printers. Consider the labor costs alone of fielding these calls, not to mention the time spent dispatching and servicing the printers.

Meanwhile, your technical team is distracted from addressing critical responsibilities such as network connectivity, computer maintenance, software upgrades and staying on top of the latest security threats. Implementing Managed Print frees up your technical team to spend their time focusing on operational and strategic initiatives rather than putting together an overall print strategy or dealing with day-to-day interruptions like small repairs, paper jams, and monitoring ink levels.

2. Provide Continuing Education for Critical Technology Needs

System upgrades. New computers. Cloud backups. Integrating legacy systems with modern ERP and CRM software. The latest security threats...

Keeping up with technology within the average workplace is a never-ending challenge, and it’s important for organizations to provide training and education to their technical teams to focus on these issues.

It’s not uncommon for a company’s printer fleet to consist of several different brands of multifunction copiers and desktop printers — each requiring specialized technical training to understand their unique functions and configurations. With Managed Print, your facility can be equipped with a fleet of modern equipment and a team of technicians that have specialized training to service any issues, eliminating the guessing games about which parts need replacing or what an error code might mean. Even more reassuring is that remote monitoring and routine maintenance can proactively address most issues before they arise.

3. Remain Vigilant About Data Security 

Technology positions related to data security rank among the top 10 jobs with the greatest potential for growth in the next decade. No doubt, one of your IT team’s top priorities is ensuring your data remains secure.

Modern printers do more than just print documents; they can scan, email, fax, store data and more. But this connectivity can also provide an easy entry point for hackers to steal data or introduce malware across an entire network. It’s a real problem, according to some analysts who suggest that printers may pose the greatest security risk to companies.

Adding printer security to an already taxed IT department could detract from efforts to mitigate other data risks associated with a company’s servers, computers, email systems and other entry points. A qualified, experienced Managed Print provider will support your IT team’s data security efforts by implementing the appropriate security measures, such as permission-based printing, password management, software and firmware updates, hard drive security kits, and scheduling of regular assessments to make sure your systems are up to date.

4. Consistent Billing and Budgets

Printer repairs and replacement parts have a way of chipping away at operational budgets, and IT will usually bear the brunt of those expenses. Often, older machines become obsolete and require a lengthy, investigative search for used or new parts that may be sold through questionable sources. Not only can it take days to acquire parts, but the time spent searching takes away even more productivity from IT. 

With Managed Print, service providers perform routine maintenance to mitigate the risks of potential problems, and parts are readily available to minimize downtime if a problem does occur. The finance office will appreciate the consistent monthly billing that covers toner, parts and maintenance service and eliminates erratic and costly unexpected charges.

More than ever, IT departments are feeling the pressure to keep up with changing technology, aligning technology with growth initiatives, and ensuring that systems and sensitive data remain secure. Partnering with an experienced Managed Print provider allows your technical team to rely on the expertise of Managed Print specialists to customize a solution that addresses “all-things-print” and helps them focus on more critical IT functions.

To see how such a print partnership can benefit your company, download the Beginner’s Guide to Managed Print Services below. Then, reach out to the experts at the Gordon Flesch Company for a free, no obligation assessment of your company’s printers.

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Topics: Managed Print

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Written by Mark Flesch

Mark joined the Gordon Flesch Company in 2008, rising from Account Executive to Vice President of Sales, Eastern Region. Today, he is Chief Operating Officer of the Gordon Flesch Company.

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