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Gordon Flesch Company
Who Is The Gordon Flesch Company (GFC)?
GFC is one of the largest independent providers of office technology solutions in the nation. GFC delivers unique business process expertise, leveraging the latest technology to help clients achieve their organizational goals. Family-owned since 1956, the company has 32 offices in 7 states, employing over 700 associates. Our corporate office is located in Madison, Wisconsin.
What is Elevity?
Elevity is GFC’s Managed IT services division. Elevity [pronounced “eh-leh-vi-tee”] delivers cloud, Managed IT Services, vCIO and cybersecurity services to organizations across the Midwest. Elevity’s analysts and dedicated vCIO (Virtual CIO) staff help organizations with IT strategy, security and support to strategically align technology with their business goals.
Why Should I Choose GFC?
Unlike other technology dealers, GFC is not interested in selling you the most equipment possible; we’re interested in building a mutually beneficial partnership with your company. Our business analysts work with you to understand your business goals and identify the best ways to help you achieve them. This includes integrating industry-leading software and hardware to build custom solutions, all of which are supported by technical expertise, exceptional customer service and flexible in-house financial solutions.
Which Products Does GFC Offer?
GFC is not tied to one manufacturer, so choosing GFC as your technology provider ensures you will get the hardware products that are best suited to your needs. In addition, we have our own in-house financial service, GFC Leasing, which offers flexible financing options for printers and hardware as well as almost anything your business may need. Our hardware offerings include:
Office Copiers
Printers
Scanners
Production Print
Large Format Printers
IT Hardware-as-a-Service
Interactive Displays
Why are we making this change?
This new payment portal is designed to enhance the customer experience by combining multiple invoice streams into one payment portal, creating a more holistic customer account view and putting more control and invoice availability into the customer’s hands.
There are also internal process efficiencies to be gained by using this portal, including automated collections notifications and centralized payment processing.
What are we calling it?
The new portal will be called eInvoice Connect.
When will the new portal be available?
eInvoice Connect will be going live on October 8, 2024.
Is this change mandatory?
- If you are currently using a credit card on autopayment, yes.
- If you are currently using ACH on autopayment, not at this time. However, it is the preferred process and is highly encouraged.
Is this change for all divisions of GFC?
Yes! This portal will show all invoice types – Sales, Service, Contract, and Lease invoices for both GFC and Elevity.
How can I access the portal?
After October 8th, 2024, customers can access the portal in any of the following ways:
- gflesch.com -> Support -> Pay My Invoice
- e-Info portal – In place of the Invoices tile within the e-Info portal, there will be a link to the eInvoice Connect portal
- Links sent out by our A/R team
- Promotional communications that will be going out prior to and during go-live
Will the new portal change how my invoices look?
No. You will continue to see the same type of invoices you are used to seeing. The invoices will continue to be sent from our legacy invoicing systems according to your existing preferences (email or print).
What information will I be able to see in the eInvoice Connect portal?
Once on your account landing page, you can view a summary statement of account, a list of open invoices including date, invoice amount, amount due, Contract #, and Lease # among other things.
Will this change the way I received my invoices?
No, you will continue receiving your invoices in the same way you always have been. To change that, please contact AR@gflesch.com.
Can I view and print copies of my invoices from the portal?
PDF copies of invoices will be available on the portal and can be downloaded and/or printed.
What payment methods are available on the portal?
You can pay via ACH/bank account or credit card on the portal. Please note, there will be a 3% surcharge on credit card payments beginning October 8, 2024. In the portal, you are given the option to select a different payment method to avoid the surcharge if desired.
Can I set up autopayments on the portal?
Yes! You can save payment methods directly on the portal, and also schedule automatic payments on either the invoice date or due date.
Who can I contact if I have questions?
Please email AR@gflesch.com.
Services
Can I Get a Product Demonstration?
If you want to see the latest and greatest in print technology but can’t visit one of our showrooms, GFC now offers virtual product demos. We have high-definition videoconferencing equipment in our product showrooms, making it possible for anyone to get a live, personalized, online demonstration on any print technology we have available. We can give you a one-on-one presentation in full 1080p resolution, fully interactive and with our in-house experts available to answer all your questions. Contact us for more information.
What Software Solutions Does GFC Offer?
GFC also offers custom and off-the-shelf software solutions for any sized business.
What is a Managed Print Service?
GFC’s imageCARE Managed Print Service (MPS) offers the right combination of hardware, software and preventative maintenance to deliver more cost-effective and efficient print services possible. MPS is designed to reduce the number of prints made by reducing waste and eliminating excessive work for the machines we manage. In addition, GFC offers Onsite Services to provide dedicated mail, print and support staff at your office locations.
Support
I am a GFC Customer. How do I manage my Account?
You can see your account, see all of your active machines and services, pay an invoice, order supplies, get technical support or contact your sales representative quickly and conveniently through our Customer Portal. If you haven’t set up an account or forgot your username and/or password, Click here.
Is there a GFC App?
Yes, we have an app! The myGFC app is the official support app for GFC printers and copiers, providing up-to-date information on customer fleets and helping users set up service calls. It allows GFC customers to have information regarding the status of their equipment at their fingertips and delivers even more responsive service and repair options. GFC customers can download the mobile myGFC app to an Android or Apple device from their device’s App Store.
Hey! I’ve Got More Questions. Can I Talk to a GFC Representative?
If you have questions about our products, custom solutions or which solution is best for you, contact one of our representatives. If you need technical support, you can visit our customer portal to talk to us on live chat, or you can contact us by e-mail or phone.
Where is the Gordon Flesch Company Security Policy located?
Our Security Policy can be located by visiting this page: https://www.gflesch.com/security-policy