Business Phone Services: Managing Your Organization’s Voice Needs

06/05/2025

Not all business phone services are alike. And not all small and medium-sized businesses (SMBs) are equipped to meet the diverse communication needs of their employees – and customers. Seamless communication is critical, as we’ve often heard business leaders say that they are looking for a connected communications hub focused on user experience.

Today’s business phone services look a bit different than they did a decade ago. And not all business phone providers are alike. Is your system ready to grow with your business?

Here’s what you’ll need to know:

As communication demands evolve, so do the tools businesses rely on to stay connected. That’s why understanding what modern phone services are capable of is the first step toward building a more agile and responsive organization.

What Can Today’s Business Phone Services Do?

Today’s business phone services make smart business calling both simple and more reliable. Instead of using traditional phone lines, Voice over Internet Protocol (VoIP) services transform your voice into digital data packets and sends them over the internet. These packets travel to your service provider, which then routes the call to the person you're trying to reach—just like a regular phone call, but smarter and more efficient.

However, Managed Voice Services (MVS) is more than just a VoIP phone system. Sometimes referred to as Unified Communications as a Service (UCaaS), MVS joins together all your essential communication tools—voice calls, video meetings, team messaging and chat—into one easy-to-use platform.

Some versions of MVS even include call recording, call center capabilities, file management, calendar integration and more. This means no more juggling multiple apps or vendors. Plus, with a simple and predictable billing structure, you’ll always know what to expect, making it easier to manage your budget and grow your business.

4 Ways Business Phone Services Can Increase Your Productivity

MVS is the communication solution that SMBs need to bridge the gap between in-office workers, remote employees and customers.

How does MVS increase business productivity? While every business is unique, here’s four of the most common ways we’ve seen SMBs benefit from using an MVS solution.

  1. Singular Communication Platform, Multiple Possibilities
    No more juggling multiple tools for calls, messaging, video meetings and customer service. MVS combines all of your favorite communication channels into an all-in-one, cloud-based system.
  2. Perfect for Hybrid Teams
    Whether your team is in the office, working remotely, or always on the move, MVS keeps everyone connected. Desk phone, computer app or mobile phone app – your staff will be connected wherever their day takes them. And with mobile-friendly apps, your employees can join internal meetings or engage with customers from anywhere, on any device.
  3. Scalable to Grow with Your Business
    As your business grows, so will your MVS – quickly and efficiently. Enjoy enterprise-level features without the complexity.
  4. Elevating Customer Experience
    MVS includes multiple ways for customers to communicate with you. In addition to voice-based calling, consider offering your customers additional communication methods such as live chat, call queues and interactive voice response (IVR). These options assist SMBs to offer faster, more personalized support. Take your call center to new levels as customers can escape endless phone trees. And they’ll have a chance to choose their own journey, improving their customer experience.

Managed Voice: Business Phone Services and More

Elevate Managed Voice Services brings MVS to a higher level. This unique MVS offering brings together all of your organization’s preferred communication channels into a unified cloud-based system designed for SMBs in any industry.

In addition to the benefits listed above, Elevate Managed Voice Services offers:

  • Predictable Costs for Better Budgeting
    Featuring a single solution with a straightforward billing structure, you won’t need to manage multiple subscriptions or work with a long list of providers. This method simplifies budgeting and reduces administrative overhead at the same time.
  • Built-In Security and Reliability
    With 99.999% cloud-based reliability and secure file management, your communications will be both dependable and protected.

  • Personalized Client Onboarding
    Personalized, live and online training is provided by our dedicated, local onboarding team and customized to your system usage.
  • 24/7 U.S. Based Help Desk Support
    GFC’s Managed IT division, Elevity, will provide help desk support from our Appleton, WI facility. In addition, after hours calls will be answered by Elevate’s manufacturer in California for 100% onshore, 24/7 coverage.

Ready to learn more about Elevate Managed Voice Services, the BETTER alternative for complete business communications? Download your free copy of our infographic and you’ll learn how to chart a path to smooth sailing. 

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