Printer Service and Support: The Gordon Flesch Company Approach to MPS

06/24/2025

Not all Managed Print Services (MPS) are alike. If you are searching for a way to simplify print fleet management while increasing office productivity – Gordon Flesch Company’s MPS can really simplify things for your team.

Think of it as taking the hassle out of managing your printers—so your staff can stay focused on what they do best, while we handle everything behind the scenes.

We’re not just talking about fixing printers when they break. Our approach is all about making your entire print environment smarter, more secure and more cost-effective. From keeping your devices running smoothly to tightening up print security and giving you clear insights into usage and costs, we’ve got you covered. And as your business grows or changes, we’re right there with you—adapting and scaling to meet your needs.

Let’s explore how Gordon Flesch Company (GFC) can turn your print infrastructure into a real asset for your organization, by discussing:


ARTICLE: Is It Time for a Print Assessment?


Why Your Business Needs MPS

Printers. Multifunction devices. Scanners. Fax machines. Do you know how many your company is using? Can you guess how much they are being used or how much they cost you each month? If you wanted to consolidate and manage your printers as a single print fleet for cost efficiency, would you know how to do this? To understand the potential benefits, consider why you should buy printers as a service.

If you're struggling to answer any of these questions, it's likely your print resources are out of control. GFC can help streamline your print environment, optimize usage and decrease wasted resources. These changes will directly translate to cost savings and improved efficiency. By leveraging MPS, you can focus on what your team does best while we handle the rest.

What Makes the “GFC Difference” Stand Out From the Competition

The “GFC Difference” stems from our “do whatever it takes” approach created by our founder, my grandfather, Gordon Flesch.

At GFC, our name is synonymous with exceptional customer service. We don't just fix issues and leave; we ensure your print environment runs smoothly and efficiently. In this manner, our service technicians are focused not only on problem solving, but also problem prevention for maximum first call effectiveness.

In addition, our Technology and Logistics Center is a cornerstone of our service. Staffed by trained Systems Engineers specialized in various aspects of print technology, we resolve issues quickly and effectively. With over 40,000 annual calls and a 98.6% first-call resolution rate, our call center is a testament to our commitment to customer satisfaction.

Discover imageCARE+, GFC’s Signature MPS Program

Our imageCARE+ MPS program is designed to “Manage all things print.” We tailor our approach to fit your organization's specific needs, providing a roadmap to an efficient and tightly managed print environment.

With imageCARE+, you can know if your company is getting the best use out of its print fleet, or if resources are being wasted and print fleet realignment is needed. We've often helped organizations save 30 to 50% on their printing costs by optimizing their print workflows.

Our program includes strategic assessments, device management, proactive service and robust security measures.

Enhancing Efficiency and Security with GFC Online Tools

By leveraging the powerful data created by your print fleet, we’ll use Microsoft’s PowerBI app to analyze your organization’s print use trends. Then, we’ll review these results with you during regularly scheduled, informative Business Reviews to help you make informed decisions about the future of your print fleet.

You’ll also have everyday access to handy GFC Online Tools, such as:

  • GFC Client Portal provides real-time access to order supplies, place a service request, monitor service in real time, submit/view meter readings and manage your user settings.
  • GFC eINVOICE Portal is where to go when you want to make fast & secure payments online, schedule future payments, search & view invoices 24/7 or to check your account status or billing history.
  • myGFC App allows for easy management of your business technology needs, including scheduling and tracking service calls, rating the quality of service and maintaining constant communication with our support team.

How to Get Started with imageCARE+

Getting started with imageCARE+, GFC's MPS program, is simple. Contact us today for a free print fleet assessment to find out if your company would benefit from imageCARE+. Our team of MPS Business Analysts will assess your current print environment, identify any inefficiencies and develop a tailored plan to optimize your print resources.

With Gordon Flesch Company, you’re not just getting a service provider; you’re gaining a partner committed to enhancing your business’s productivity and security. Let us remove the stress of managing your printers so your team can focus on what they do best. 

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