What Is Unified Communications as a Service (UCaaS)?

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Streamlining your business communication system will boost your employee productivity. In fact, statistics have shown that on average, 75 percent of employees using a Unified Communication as a Service (UCaaS) solution will experience an increase in their productivity.

But don’t be fooled as not all UCaaS solutions are the same. It’s important to do your research and select a UCaaS solution with a ready-built base, a variety of features customized according to the needs of your business, state-of-the-art security and the ability to quickly scale up or down.

DEEPER DIVE: A Step-by-Step Guide for Transitioning to A Managed Voice Cloud Communication System 

Basics of UCaaS

A UCaaS solution is a single, secure cloud-based platform which coordinates all of your business communication tools. The software behind this platform allows your employees to easily interact, share ideas and stay focused without the hassle of switching between platforms to access alternate communication tools.

Being cloud-based provides both convenience and security as in-house servers are not needed to operate a UCaaS solution.

Some common features of a UCaaS solution may include: 

  • Cloud-based phone systems (including auto attendants, presence indicators and hunt groups)
  • Team chat functions
  • File storage and management
  • Business integrations

In addition, you’ll have the option to integrate your business data with the communication features in your UCaaS platform. This will make files and information available for users to easily access and share.

Advanced options will vary by platform, but may include video conferencing, call center capabilities or other connected communication features. 

UCaaS Is Perfect for Businesses of All Sizes

Because you don’t have to take on the cost of ownership, UCaaS is a cost-effective solution for small and large businesses, alike. You don’t need to pay for hardware, IT support, or IT maintenance – your cloud provider handles all of this for you as a part of your contract.

Don’t be left behind. Staying with a traditional land-line based phone system could disconnect your workforce from higher productivity and your customers could face long wait times in a call queue.

How Will Switching to UCaaS Impact Your Business?

A UCaaS solution offers multiple benefits for your business, including:

  • Easier scaling – You can grow your team and add users without having to invest in more tech resources.
  • Enhanced security – As long as you choose a UCaaS provider with high security standards, you can rest assured your data is safe, and you can more easily live up to your industry’s compliance standards.
  • Better customer experience – With reporting tools to track performance and a system that minimizes problems with miscommunications, wasted time, and errors, you can deliver a better experience to customers.
  • Greater flexibility – With a UCaaS system in place, your teams can work from the office, from home, or anywhere else. This frees up your business to let employees work from wherever and to enjoy the benefits of remote work. 

UCaaS and Remote Work

The world of hybrid and remote work has increased dramatically in recent years. With less time wasted on commuting or water-cooler chat, many employees have found that they have increased their focus with the reduction of distractions.

UCaaS solutions are a perfect fit with hybrid and/or remote workforces as they offer communication portability and a variety of communication methods. Users can choose to make/receive calls through one or more of the following devices:

  • A physical phone located at their business
  • An app on their computer linked to the internet
  • An app downloaded onto their mobile phone

Current and future employees expect connected convenience and communication flexibility. When you switch to UCaaS for your workplace communications, you are investing in your workforce today and tomorrow.

How to Choose the Correct UCaaS Features for Your Business

Scalability is a key point of any UCaaS solution. When your business needs to change, your UCaaS solution will be ready to respond.

UCaaS solutions are designed to ensure that businesses have the communication capabilities they need to support their growth, such as additional phone lines, extensions, or other features.

A business technology needs assessment is often the first step to determine which features will be the most advantageous for your business to leverage.

Managed Voice Services Your All-in-One Business Communication Solution

Elevate Managed Voice Services brings all of your preferred communication channels together into a single, unified, cloud-based UCaaS solution – managed and monitored by an expert service provider.

Searching for a way to better bridge the gap between your in-office, hybrid and remote workers along with confident connections to communicate with your customers? Let Gordon Flesch Company show you how.

Your workforce will have the flexibility to stay connected from wherever and whenever business takes them, all with 99.999 percent cloud-based reliability.

Don’t pay for and manage multiple disparate business communication systems, switch to Elevate Managed Voice Services. Contact us for more information or download our free Managed Voice Services infographic to learn more about how to bring all of your communication tools together into a truly, unified communication platform. 

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