When it comes to business communication, flexibility and reliability are everything. That’s why many organizations are turning to Unified Communications as a Service (UCaaS)—a cloud-based solution that brings voice, video, messaging and collaboration tools together in one platform. UCaaS, also known as Unified Communications or Managed Voice, makes it easier for teams to stay connected whether they’re in the office or working remotely.
Instead of juggling multiple apps and systems, Managed Voice streamlines your phone system and can connect to your favorite business communication methods. With a UCaaS system such as Elevate Managed Voice from Gordon Flesch Company (GFC), your employees will be able to collaborate efficiently, share information quickly and keep projects moving forward. Plus, because it’s hosted in the cloud, UCaaS offers scalability, cost savings and advanced features that traditional phone systems simply can’t match.
If you’re thinking about upgrading your office phone system, UCaaS could be the game-changer your business needs. But before you make the switch, here is a short list of important questions to ask your provider:
Before you commit to a new phone system, make sure it’s the right fit for your business. Here are five questions to ask your provider before upgrading your office phone system.
Managed Voice brings all your communication tools—voice, video, messaging and conferencing—into one easy-to-use platform. Instead of juggling separate apps for calls, chats and meetings, your team can connect instantly from any device, whether they’re at their desk or working remotely.
This unified approach eliminates silos and keeps projects moving. Employees can share files, join video meetings and send quick messages without switching systems. For remote workers, this means fewer missed calls and more seamless collaboration. For in-office teams, it means better coordination and faster decision-making.
When everyone uses the same platform, communication becomes effortless—and that efficiency translates into productivity and stronger customer relationships.
Reliability is critical for any business. With Managed Voice, your phone system is hosted in the cloud, which means fewer outages and less downtime compared to traditional on-premises systems. Cloud-based UCaaS platforms are built with redundancy, so if one server fails, another takes over seamlessly.
One of the most important metrics to look for is the uptime guarantee. GFC’s Managed Voice solution offers 99.999% uptime, often called “five nines.” That means your system will be guaranteed to be down less than six minutes per year—a remarkable level of reliability that will keep your business running smoothly.
Automatic updates and proactive monitoring ensure your system is always current and secure without disrupting your workflow. For organizations that depend on constant communication, Managed Voice delivers the peace of mind you need.
Security isn’t optional—it’s essential. When evaluating office phone systems, ask about the safeguards that protect your calls and data. UCaaS solutions like Managed Voice typically include end-to-end encryption, secure user authentication and advanced firewalls to keep sensitive information safe.
If your organization handles regulated data such as healthcare records, compliance matters too. GFC’s Managed Voice platform supports HIPAA-compliant communication, ensuring patient information stays private and secure.
Beyond compliance, look for features like multi-factor authentication, role-based access controls and automatic software updates. These measures help prevent unauthorized access and reduce vulnerabilities, giving you confidence that your business conversations remain confidential.
Reliable support is just as important as a reliable phone system. With GFC’s Managed Voice services, you get 24/7 technical support, so help is always available when you need it—day or night.
What sets GFC apart is our local presence. Our support team isn’t outsourced overseas; it’s based right here in the United States. That means faster call response times and technicians who understand your business environment. Whether you need quick troubleshooting or on-site assistance, you’ll have access to experts who are familiar with your system and committed to keeping your communication running smoothly.
Making the switch to a cloud-based UCaaS system, such as Managed Voice, is easier than you might think—especially with the right partner. GFC’s Managed Voice team handles the heavy lifting, from planning and installation to training and ongoing support. Our goal is to minimize disruptions so your business can keep communicating without missing a beat.
The process starts with a detailed assessment of your current setup and a customized migration plan. We schedule installation at a time that works best for you, and we provide training so your team feels confident using the new system. Because Managed Voice is cloud-based, there’s no need for bulky hardware or complicated wiring, which makes the transition faster and more cost-effective.
With GFC, upgrading your office phone system isn’t just smooth—it’s strategic. You’ll gain advanced features, improved reliability and a platform that grows with your business.
Upgrading your office phone system isn’t just about replacing old hardware—it’s about giving your team the tools they need to communicate and collaborate effectively. Managed Voice from Gordon Flesch Company, offers reliability, security and flexibility that traditional systems can’t match.
When you ask the right questions before making the switch, you’ll ensure your new solution supports your business goals and keeps your team connected—whether they’re in the office or working remotely.
Ready to explore how Managed Voice can transform your communication? Take a look at our infographic.
