--- title: Technical Support and Service – Madison, WI | Gordon Flesch Company description: Gordon Flesch Company customer service from our in-house team of dedicated, trained system engineers. Help for hardware, Managed Print or software support. --- [![Gordon Flesch Logo](https://www.gflesch.com/hubfs/Gordon-Flesch-Site/Logos/GFC-2021-Logo_Blue.svg) ](https://www.gflesch.com/) **Number 1 Canon®** Independent Dealer in the U.S. **Number 1 Lexmark™** Independent Dealer in the U.S. [CLIENT PORTAL](https://einfo.gflesch.com/einfo/Gateway/Login)  |  [LOCATIONS](https://www.gflesch.com/contact-us#locations)  |  [EVENTS](https://www.gflesch.com/events)  |  [CONTACT ](https://www.gflesch.com/contact-us) |  [CAREERS](https://www.gflesch.com/careers) [![FREE ASSESSMENT](https://no-cache.hubspot.com/cta/default/2259185/d975359c-4073-49ee-9a07-aea2dabf5a9f.png)](https://cta-redirect.hubspot.com/cta/redirect/2259185/d975359c-4073-49ee-9a07-aea2dabf5a9f) Search gflesch.com Open Menu #### [Hardware](https://www.gflesch.com/hardware) #### [Managed Print](https://www.gflesch.com/managed-print-services) [![ImageCARE](https://www.gflesch.com/hubfs/GFC/Website/Logos/ImageCARE_logo.svg "ImageCARE")](https://www.gflesch.com/blog/what-is-imagecare) #### [Managed Voice Services](https://www.elevityit.com/managed-voice-services) #### [Managed IT](https://www.elevityit.com/) [![Elevity](https://www.gflesch.com/hs-fs/hubfs/Elevity/Elevity-Logo_No-Tag.png?width=165&height=61&name=Elevity-Logo_No-Tag.png "Elevity")](https://www.elevityit.com/) #### [Who We Serve](https://www.gflesch.com/who-we-serve) #### [The GFC Difference](https://www.gflesch.com/the-gfc-difference) ![GFC team after bike 4k](https://www.gflesch.com/hs-fs/hubfs/Gordon-Flesch-Site/Page-Images/Careers/13937955_732396103564956_2200806867025572720_o_600x400Web.jpg?width=600&height=400&name=13937955_732396103564956_2200806867025572720_o_600x400Web.jpg "GFC team after bike 4k") Explore opportunities to join one of the country’s largest independent business technology providers! [CURRENT POSITIONS](https://www.gflesch.com/current-positions)[BENEFITS](https://www.gflesch.com/careers#benefits) #### [Resources](https://www.gflesch.com/resource-library) ![support_icon](https://www.gflesch.com/hubfs/2020_website/icons/support_icon.svg "support_icon") #### Technical Support Quick Help [SERVICE CALL](https://einfo.gflesch.com/einfo/Gateway/Login?ReturnUrl=%2feinfo) ![ImageCARE_logo](https://www.gflesch.com/hubfs/2020_website/logos/ImageCARE_logo.svg "ImageCARE_logo") #### [Managed Print Blog](https://www.gflesch.com/blog) #### [Customer Support](https://www.gflesch.com/customer-support) ![phone_icon](https://www.gflesch.com/hubfs/2020_website/icons/phone_icon.svg "phone_icon") #### [Contact Us](https://www.gflesch.com/contact-us) Toll Free: 800.333.5905 Corporate Headquarters: 2675 Research Park Drive Madison, WI 53711 [![GFC Logo](https://www.gflesch.com/hubfs/2020_website/logos/GFC_badge.svg) ](https://www.gflesch.com/) ** ** ** #### [Hardware](https://www.gflesch.com/hardware) #### [Managed Print](https://www.gflesch.com/managed-print-services) [![ImageCARE](https://www.gflesch.com/hubfs/GFC/Website/Logos/ImageCARE_logo.svg "ImageCARE")](https://www.gflesch.com/blog/what-is-imagecare) #### [Managed Voice Services](https://www.elevityit.com/managed-voice-services) #### [Managed IT](https://www.elevityit.com/) [![Elevity](https://www.gflesch.com/hs-fs/hubfs/Elevity/Elevity-Logo_No-Tag.png?width=165&height=61&name=Elevity-Logo_No-Tag.png "Elevity")](https://www.elevityit.com/) #### [Who We Serve](https://www.gflesch.com/who-we-serve) #### [The GFC Difference](https://www.gflesch.com/the-gfc-difference) ![GFC team after bike 4k](https://www.gflesch.com/hubfs/Gordon-Flesch-Site/Page-Images/Careers/13937955_732396103564956_2200806867025572720_o_600x400Web.jpg "GFC team after bike 4k") Explore opportunities to join one of the country’s largest independent business technology providers! [CURRENT POSITIONS](https://www.gflesch.com/current-positions)     [BENEFITS](https://www.gflesch.com/careers#benefits) #### [Resources](https://www.gflesch.com/resource-library) ![support_icon](https://www.gflesch.com/hubfs/2020_website/icons/support_icon.svg "support_icon") #### Technical Support Quick Help [SERVICE CALL](https://einfo.gflesch.com/einfo/Gateway/Login?ReturnUrl=%2feinfo) ![ImageCARE_logo](https://www.gflesch.com/hubfs/2020_website/logos/ImageCARE_logo.svg "ImageCARE_logo") #### [Managed Print Blog](https://www.gflesch.com/blog) #### [Customer Support](https://www.gflesch.com/customer-support) ![phone_icon](https://www.gflesch.com/hubfs/2020_website/icons/phone_icon.svg "phone_icon") #### [Contact Us](https://www.gflesch.com/contact-us) Toll Free: 800.333.5905 Corporate Headquarters: 2675 Research Park Drive Madison, WI 53711 Search [![GFC_LogoTag_800x170_White](https://www.gflesch.com/hubfs/Gordon-Flesch-Site/Logos/GFC-2021-Logo_White.svg)](https://www.gflesch.com/) [LOCATIONS](https://www.gflesch.com/contact-us#locations) [CAREERS](https://www.gflesch.com/careers) ![TLC-Building](https://www.gflesch.com/hs-fs/hubfs/GFC/Website/Images/Lifestyle%20Imagery%20(People,%20Team%20Culture,%20Pictures%20from%20Events)/TLC-Building.webp?width=1920&name=TLC-Building.webp "TLC-Building") # GFC MADISON, WISCONSIN Technology Logistics Center ![banner_curve](https://www.gflesch.com/hubfs/2020_website/images/banner_curve.svg "banner_curve") ### Contact Madison ## GFC’S MADISON, WI TEAM IS ON CALL TO SUPPORT YOUR PRINT TECHNOLOGY Gordon Flesch Company’s Technology and Logistics Center (TLC) is a key component of our customer service and support offerings. Since 1997, it has been home to the Technical Support Center (TSC), which is our modern laboratory equipped with a wide array of hardware and software solutions. Based in our Madison, Wisconsin facility, the center is staffed with trained Systems Engineers each specialized in computer operating systems, graphics and color correction, variable data processing and enterprise content management solutions. Their combined expertise covers our complete product and solution suite, ensuring you will receive qualified dedicated support when you need it. Calls to the TSC are resolved 94% of the time on the first call, delivering support you can rely on. ![TLC_Forklift-sm](https://www.gflesch.com/hs-fs/hubfs/TLC_Forklift-sm.png?width=749&height=500&name=TLC_Forklift-sm.png "TLC_Forklift-sm") ![icon-phone-white](https://www.gflesch.com/hubfs/GFC/Website/Icons/icons/icon-phone-white.svg "icon-phone-white") ##### Call Local: [800.333.5905](tel:%20800.333.5905) Service: [866.680.2679](tel:%20866.680.2679) ![map_marker_icon](https://www.gflesch.com/hubfs/GFC/Website/Icons/icons/map_marker_icon.svg "map_marker_icon") ##### Find 2501 Kilgust Road Monona, WI 53713 ### Our Madison Team ![Holly-Miller](https://www.gflesch.com/hs-fs/hubfs/GFC/Website/Images/images%20-%20pre-portal%20cleanup/Holly-Miller.jpg?width=600&height=600&name=Holly-Miller.jpg) #### Holly Miller Director of Logistics ![Gary-Wendt1](https://www.gflesch.com/hs-fs/hubfs/GFC/Website/Images/Headshots,%20Employee%20Photos/Official%20Headshots/Gary-Wendt1.png?width=600&height=600&name=Gary-Wendt1.png) #### Gary Wendt Technical Support Manager ## Our Services ### Managed Print Services As Madison’s premier managed print service provider, GFC maintains a variety of best-in-breed industry solutions for management of document output including solutions to address needs in secure print with virtual queue release, BYOD authentication and other print management solutions. Backed by the certified technical expertise of our Madison-area service team, your projects are implemented flawlessly, and your company gets the most of its investment into managing output. [Learn More ](https://www.gflesch.com/managed-print-services) ![ricoh_printer_in_demo_room](https://www.gflesch.com/hubfs/GFC/Website/Images/2020%20Images/ricoh_printer_in_demo_room.jpg "ricoh_printer_in_demo_room") ### Convenient Leasing and Financing In 1974 we created our own in-house financing division based in Madison, Wisconsin, allowing us to give our customers the flexibility to do what’s right for their businesses. Leasing solutions provided through our in-house financing division offer flexibility and are convenient and cash-flow friendly. [Learn More ](https://www.gflesch.com/financing-solutions) ![demo-room-discussion](https://www.gflesch.com/hubfs/GFC/Website/Images/demo-room-discussion.jpg "demo-room-discussion") ### Business Hardware Solutions As one of the Midwest’s leading independent hardware dealers, we can provide sales, integration and support of an extensive array of Canon, Ricoh, Lexmark and Zebra copiers, printers, and print controllers. Serviced and supported by our locally-based service teams, we can deliver complete network and production copying and printing, as well as digital workflow applications.  [Learn More ](https://www.gflesch.com/hardware) ![woman-using-copier-smiling](https://www.gflesch.com/hubfs/GFC/Website/Images/woman-using-copier-smiling.jpg "woman-using-copier-smiling") ### Managed Voice Services Feeling disconnected from your coworkers and customers? Traditional phone systems no longer support the myriad ways people prefer to interact in today’s remote landscape. Bring people together with Managed Voice Services featuring a tailored multi-channel unified communications solution. [Learn More ](https://www.gflesch.com/elevity/managed-voice-services) ![person-talking-on-a-headset-1-1](https://www.gflesch.com/hubfs/GFC/Website/Images/images%20-%20pre-portal%20cleanup/person-talking-on-a-headset-1-1.png "person-talking-on-a-headset-1-1") ### Outsourcing and Onsite Services In 1997 Gordon Flesch Company made a strategic decision to organize our outsourcing service activities into an official division of the company - GFC onsite services. We can supply qualified, experienced staff, thoroughly vetted and trained, for any staffing needs you might have right here in the Madison area. [Learn More ](https://www.gflesch.com/onsite-services) ![reviewing-copier-screen](https://www.gflesch.com/hubfs/GFC/Website/Images/reviewing-copier-screen.jpg "reviewing-copier-screen") ### Elevity Managed IT Services Gordon Flesch Company and Madison-based Information Technology Professionals (ITP) have combined to form Elevity. Elevity helps Dane County’s small and mid-sized businesses keep up with rapidly evolving technology by providing modern Managed services. Our Managed IT experts can minimize downtime and guard against potential data breaches. We give you peace-of-mind knowing the industry’s top IT experts are overseeing your systems. [Learn More ](https://www.gflesch.com/elevity) ![reviewing-elevity-services](https://www.gflesch.com/hubfs/Elevity/Website/Images/reviewing-elevity-services.jpg "reviewing-elevity-services") ![brain_icon](https://www.gflesch.com/hubfs/GFC/Website/Icons/icons/brain_icon.svg "brain_icon") ### Read the Latest Articles From Madison ![Signs_To_Replace_Your_Copier](https://www.gflesch.com/hs-fs/hubfs/GFC/Website/Images/images%20-%20pre-portal%20cleanup/Blog-Images/2018%20Blog%20Images/2018%20Q3/Signs_To_Replace_Your_Copier.jpg?width=600&height=600&name=Signs_To_Replace_Your_Copier.jpg) #### When Is It Time to Retire Your Copier or Printer? [Read More →](https://www.gflesch.com/blog/signs-to-replace-your-copier) ![what-is-managed-print-and-why-do-i-need-it](https://www.gflesch.com/hs-fs/hubfs/GFC/Social/social-suggested-images/what-is-managed-print-and-why-do-i-need-it.jpg?width=600&height=600&name=what-is-managed-print-and-why-do-i-need-it.jpg) #### What is Print Management? 7 Answers to Top Questions [Read More →](https://www.gflesch.com/blog/what-is-print-management) ** "Very professional and understanding of what you need to succeed." **Chad Femrite** Owner, Femrite Construction ** “We had a very positive experience getting our partnership with GFC started, and have had no complaints since then.” **Kaitlyn Wallet ** Parish Administrator, Christ Church of Madison  ** "In my 25 years of being in IT, Canon is the best copier. The Flesch family, their values and vision is instilled into GFC. No matter who you work with, you get the best pricing, service and the best overall experience." **Allen Damrow** Director of Information Technology, Shared Medical Services ** “GFC is one of the best companies I have worked with. All the service techs are awesome and go above and beyond. Our Account Executive is always very responsive and answers all my questions.” Copy Center Operator, Madison School District ** “I have always been impressed by the level of service I have received from GFC.” Operations Manager, Madison University ** “I have always had a positive experience with all your sales associates and technicians. They are very helpful and always a pleasure to work with!” IT Specialist, Stoughton Healthcare Facility ** “GFC is a professional company with excellent service.” IT Manager, Madison Law Firm ## Fill Out This Form To ## Contact The Madison Team [![GFC-2021-Logo_White](https://www.gflesch.com/hubfs/Gordon-Flesch-Site/Logos/GFC-2021-Logo_White.svg "GFC-2021-Logo_White")](https://www.gflesch.com/) 2675 Research Park Drive Madison, WI 53711 800.333.5905 [CLIENT TOOLS](https://www.gflesch.com/customer-support) © 2023 Gordon Flesch Company. All Rights Reserved. [Security Policy](https://www.gflesch.com/security-policy) | [Terms and Conditions](https://www.gflesch.com/terms-and-conditions)