Why Managing Your Printers In-House Is Slowing Your Team Down

09/11/2025

When was the last time you checked to see if your printer firmware was up to date? Are you confident your printers are secure from cyber threats? And most importantly—are you sure you’re getting the best value for your toner supplies and equipment service?

If you can’t answer these questions with confidence, you might not have full control over your print environment. And if your internal IT team is managing your print fleet, you could be spending more time, money and other resources—than you think.

Let’s break down why in-house printers might be holding your team back and what you can do instead.

The Hidden Challenges of Managing Your Printers Yourself

On the surface, managing your printers in-house seems like a smart move. You have someone on staff (or several members of your IT team), you control the process and you think it saves money. But here’s the reality:

  • Limited Expertise: Most in-house print managers can troubleshoot, but they rarely have the specialized knowledge to optimize print workflows or implement advanced security measures.
  • Resource Drain: Every hour your IT team spends fixing paper jams or updating printer firmware is an hour they’re not focusing on strategic projects.
  • High Costs: Supplies, maintenance and unexpected breakdowns add up quickly—especially if you’re not leveraging vendor relationships for better pricing.

Why Some Big Companies Can Make It Work (and Why Most Can’t)

Large enterprises often have their IT team maintain and service their in-house print fleet. Sure, they often have a larger IT team than small to medium-sized businesses. But many large businesses are often surprised when they add up the time their IT team spends on printer-related job tickets.

Time equals money in business. And outsourcing the management of your print fleet to an expert Managed Print provider can often be less expensive than hiring more IT team members.

A central print room is common for enterprise-level companies with large or high-volume print projects. School districts, universities and big organizations often rely on this resource. At Gordon Flesch Company (GFC), we offer more than office technology hardware and software. We provide just-in-time toner replacement, device maintenance, repairs and GFC Leasing services. We can also deliver enterprise-level on-site support, including personnel to manage your in-house print room.

The Smarter Alternative: Leveraging a Managed Print Services Provider

Here’s the good news, partnering with a Managed Print Services (MPS) provider gives you:

  • Access to Experts: Skilled technicians who are trained in printer repair, specific to your device’s manufacturer.
  • Reduced Downtime: Faster repairs (with speedy access to repair parts) and proactive maintenance to keep your printers running.
  • Scalability: Consider having an A3 vs. A4 strategy for your printer fleet. And replace single function printers, copiers and scanners with multifunction devices for greater workplace flexibility and cost savings.

Plus, an MPS provider will have the knowledge to help you stay on top of compliance and industry trends.

Free Your IT Team to Do What They Do Best

Your IT staff shouldn’t be stuck dealing with maintenance kit installations, toner replacement and paper supply misfeeds. These all add more job tickets for your IT Help Desk, draining their resources. By outsourcing print management to an MPS provider, you free your IT personnel to focus on projects that drive growth and innovation for your business.

Ready to Take the Next Step?

If you’re ready to learn more about how to have increased print fleet uptime and fewer IT headaches, take a closer look at the benefits of Gordon Flesch Company’s MPS offerings. Our imageCARE+ program could be just what your organization needs. 

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