myGFC App FAQ

1. What phones or devices are supported by the myGFC mobile application?

2. How do I install the myGFC app?

3. I called in a service request, but I can’t track my service call in the app.

4. What information am I able to see with the myGFC app?

5. Will my existing GFC customer account connect to the myGFC App?

6. I setup an account through the myGFC app, but I can’t connect to the Customer Portal.

7. Can I enter meter readings through the myGFC app?

8. Can I Order Supplies through the app?

9. Is there a way to connect to the GFC Customer Portal through the myGFC app?

10. I can’t access my information in the myGFC application.

12. I can’t see details of my service call in the myGFC app.

13. How do I provide feedback on my service call?

1. What phones or devices are supported by the myGFC mobile application?

The myGFC application is currently supported on iPhone iOS and Android devices and can be found in your device’s app store. The application needs 9 MB of storage to install and can be downloaded without WiFi.

2. How do I install the myGFC app?

There are two ways to download the myGFC application. One is to use your device’s built-in camera to capture the QR code on any equipment serviced by GFC. This should initiate a download from the appropriate app store. Alternatively, you can directly download the application from the Apple App Store or Google Play store.

3. I called in a service request, but I can’t track my service call in the app.

Notifications are displayed in the app only for service calls made through the app itself. If you initiate a service call through the myGFC app, you will see notifications when a technician is dispatched, arrives and completes a service call.

4. What information am I able to see with the myGFC app?

You can see all the equipment GFC supports for your organization and the status of service calls initiated through the app. These details can be accessed on the main screen of your mobile device or through the Service Calls menu button on the lower middle of the screen.

5. Will my existing GFC customer account connect to the myGFC App?

Yes, if you can access and enter service calls in the GFC Client Portal, you can access and initiate service calls through the mobile myGFC app.

6. I setup an account through the myGFC app, but I can’t connect to the Customer Portal.

To connect to the portal you will need to reset your password.

7. Can I enter meter readings through the myGFC app?

No – this feature is not available through the application.

8. Can I Order Supplies through the app?

No – this feature is not available through the application.

9. Is there a way to connect to the GFC Customer Portal through the myGFC app?

Yes. Click on any equipment listed in the app and hold until a pop-up window opens. You can access additional options, including Use Client Portal.

10. I can’t access my information in the myGFC application.

To access information, a user account is required. To create an account, click on Create User Account and follow the prompts.

11. I can’t initiate a service call through the myGFC app.

To initiate a service call, either scan the QR Code directly from a GFC-serviced machine or enter the equipment ID directly into the MyGFC application. You can request a service call and notifications will be sent from the myGFC application to your device detailing the service call status.

12. I can’t see details of my service call in the myGFC app.

Each service call notification sent to your device can be opened to view more details regarding the service status and the technician details. To view these details, open them from the main screen of your mobile device or from the service calls menu button on the lower middle of the screen.

13. How do I provide feedback on my service call?

To provide feedback on your service call, either double click a service completed notification on your main screen, or select the Service Call menu option in the lower middle section of the screen to bring a up a list of all of the requested service calls for your location.