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Managed Print Case Study: Velocity Urgent Care

by Gordon Flesch Company, on 11/08/2019


Velocity Urgent Care is a fast-growing medical provider in Virginia that has grown from seven clinics to 15 locations (including an administrative office) in just two years.

As part of the expansion, Freddie Lucas, the company’s IT Supervisor looked to gain more control over his print network. “Honestly, we had more printers than we needed,” says Lucas. “We found some machines that weren’t being used very much, so we’ve been able to reallocate devices and do more work without having to buy new copiers.”


As the organization has grown quickly, Lucas has had to reallocate resources and purchase new devices to outfit new clinics. Lucas needed to analyze how each printer and copier in his fleet was being used, reallocate existing printers wherever possible, and roll out new multi-function devices where needed.


Lucas and GFC have been gradually replacing printers with multi-function devices. “With the new multi-function printers, we were able to streamline operations so that when we open a new location, we often have just one machine in the reception area and one in the medical area,” says Lucas.


At the start of this process, Velocity Urgent Care had 30 printers for 8 locations. Today the company has 15 locations with 41 machines. The new MFPs offer standardized features, like lockable trays to protect confidential patient information. “When you’re opening a new clinic, there are a lot of moving pieces, but GFC has been very patient and flexible, even if I have last minute changes or a moving start date,” says Lucas. “They always seem to have a positive attitude and help me make tough calls.

"We’re doing the same work with fewer printers. We’re just making better use of the resources we have."
—Freddie Lucas
IT Supervisor, Velocity Urgent Care


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