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Case Study Highlights Teams as Complete Collaboration Solution

Paul Hager
06/10/2020
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New Resources Consulting (NRC) was running out of time. The company’s main methods of communication were about to die. Both their old PBX phone system and their Skype for Business application were approaching their end-of-life dates.

With employees needing seamless communication continuity internally and for their customers, NRC needed a new voice and chat solution – and fast. Chris Hippensteel, NRC’s network and system administrator, was looking for a best-in-class solution. One that would deliver a complete collaboration experience and deploy with minimal disruption.

Chris had heard good things about Microsoft Teams from colleagues in the industry. But would it provide the consistent communication experience the company needed? And how challenging would it be to implement? So he turned to Elevity for help.

Read what happened next: ACCESS THE CASE STUDY

Connected Employees are Productive Employees

Today’s workplace runs on teamwork. Whether they’re in the office, at home, or on the road, teammates need to be able to stay in touch. Consider this:

  • 80% of employee time is spent collaborating with others
  • Companies are seeing a 50% increase in collaborative work
  • 84% of employees work on multiple teams
  • There are 2x the number of teams today compared to just 5 years ago

Research also reveals that employees who actively collaborate report higher engagement in their work, less fatigue, and more success. Engaged, collaborative employees produce better business outcomes, including:

  • 17% higher productivity
  • 20% higher sales
  • 21% higher profitability

Staying Connected is More Important Than Ever

Millions of workers have opted to work from home during COVID-19. And even after the virus runs its course, many of them want to continue working remotely. In fact, 84% of U.S. organizations expect to permanently adopt remote work options after the pandemic passes.

A collaboration solution like Microsoft Teams lets employees work consistently from any location, and it allows for a professional level of communication no matter where they may be.

Why Teams?

More than 75 million people around the world use Teams on a daily basis – and that number keeps growing. Why is Teams so popular? Because it brings all the collaboration tools you need together in one hub.

Chat – One-to-one and one-to-many chat options make it easy to keep your team connected.

Video Calls and Conferencing – Enjoy high quality audio and video conference calls with screensharing capabilities.

Voice – Get a complete calling experience by integrating your existing phone numbers into Teams or using the Teams cloud-based voice option.

Tasks – Keep up with your to-dos, assign tasks, share assignment details, and reorganize priorities with slick project management tools.

Document Management – Tight integration with Sharepoint allows for in-app document management and collaboration.

READ MORE: Cooking Up Great Collaboration with Microsoft Teams

What About Security?

With nearly 70% of IT pros concerned about the security risks of working from home, choosing a collaboration tool with strong cybersecurity is a must. Because it’s built on the Office 365 enterprise-grade cloud, Teams includes the advanced security and compliance measures you’d expect from Microsoft.

Teams encrypts data at all times. It includes multi-factor authentications to enhance identity protection. Advanced Threat Protection determines if any Teams content is malicious and blocks access to it. And that’s just the start. You can delve deeper into the security and compliance features of Teams on the Microsoft blog.

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