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ITaaS: What It Means and How It Compares to a Traditional IT Model

Nick Bambulas
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Did you hear the joke about the IT guy trying to talk to the business executive?

Don’t worry, I won’t bore you with an actual joke, because there are thousands of them, and they all say pretty much the same thing: tech people don’t know what the business does, and the business folks think technology is just about turning PCs on and off again.

The fact that people who work in IT and those who work in other business units don’t always understand each other is not a laughing matter. But with the adoption of IT-as-a-Service (ITaaS), it is possible to address it. When done right, IT-as-a-Service is not just a model where the information technology (IT) service provider delivers an information technology service to a business, it can also be a strategic advantage for your organization.


The value of ITaaS flexibility has become more obvious in recent years as the COVID-19 pandemic thrust the world into a time of disruption. As organizations have endured shutdowns and reorganizations, their IT needs have fluctuated. Most notably, organizations suddenly found they needed new kinds of IT tools to support the vast number of professionals around the world shifting to remote work arrangements.

More forward-thinking IT customers want to get out the IT business and consume what they need as a scalable and dynamic service. By consuming technology as a service, companies enjoy IT with many benefits — all the technology needed to run a business, but with the flexibility and freedom to strategically deploy technology and move the company forward. The main benefits include:


ITaaS enables companies to consume and pay for only the IT capacity needed and to adjust if requirements or demand fluctuates. For example, service providers can deploy new cloud capacity when capacity spikes, or provision storage during big deployments.


Using a consumption-based IT model gives managers and executives greater insight into where, when and how IT services are used. In addition, it provides insights into asset performance, as well as improved financial knowledge about IT resource consumption.

 New Capabilities

It’s obvious to any hiring manager that there’s an ongoing IT skills shortage. Technology Management providers have industry expertise and technical knowledge to support organizations where the need is greatest — such as time-consuming software updates and patching. 


IT teams typically spend inordinate amounts of time on mundane tasks and solving operability problems, especially in increasingly complex infrastructure environments that mix public and private clouds. Together with a technology provider, companies can discuss where capacity concerns are the greatest, then shift those workloads or services to a consumption-based model. This simplifies IT management, while freeing personnel from routine jobs.

Save Money

The pay-as-you-use-IT model inevitably results in companies only paying for actual consumption, rather than overspending on estimated requirements. There are also ITaaS savings in the long run, such as those gained from improved capacity planning, use of existing resources and equipment maintenance.


ITaaS gives organizations the ability to rapidly scale IT capacity, operations and associated costs up or down as needed—which is a key to companies staying resilient and nimble in today’s business environment. But at Elevity, we believe that ITaaS is not just about outsourcing your infrastructure and support service.

We believe that growing companies need Technology Management, or the strategic alignment with technology and an organization’s business goals. This is an important distinction because many businesses don’t think of IT as a strategic asset, but as a sunk cost. We find that many of our competitors offer IT support and sell solutions but cannot offer strategic advice and planning for long-term success.

ITaaS can save money in the short run, but Technology Management is more than just IT support. Our emerging solutions committee finds technology that solves the challenges in the market and ultimately comes up with solutions to maximize your investment, secures your IT assets and is built for long-term profitability.

If your company needs help developing a strategic roadmap for your IT investment, contact Elevity to discuss your unique needs.New call-to-action

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